E-Books – Manager Training Program
The One Stop LeaderShop Manager Training Program gives step-by-step instruction in each of 14 Practice areas. These are the skills you need to succeed. Also available in Paperback.
Practice 1: Strategic Planning
Engage your business partners in a forward-thinking study of markets, customer preferences, and industry trends. Build capabilities in your operating units that are fully aligned with your company’s top priorities.
Practice 2: Service Quality
Create a service model where the needs of your customers come first. Establish inviolable standards for customer-facing behavior. Make sure that service opportunities are identified and quickly addressed.
Practice 3: Sourcing & Recruitment
Concentrate your effort on the ideal candidate. Add competence with every hire. Welcome your new employees and help them succeed!
Practice 4: Skills & Training
Maintain a skill base that keeps your workforce contemporary and able to compete.
Practice 5: Performance Management
Maximize the power of your workforce. Set individual and team goals that will advance your company’s business strategies. Tie rewards to goal achievement.
Practice 6: Employee Satisfaction
Collaborate with employees to make your company a great place to work.
Practice 7: Meaningful Metrics
Manage the metrics that matter in your relentless pursuit of customer loyalty, employee satisfaction, and stakeholder value.
Practice 8: Continuous Improvement
Optimize people, technology, and information resources. Routinely deliver new value to the company.
Practice 9: Project Delivery
Prioritize your project pipeline and continually test it for strategic fit. Establish a track record for on-time, on-budget project delivery. Minimize risk. Sustain results.
Practice 10: Budgeting & Forecasting
Show that your operating unit can generate a positive impact on the bottom line.
Practice 11: Equitable Cost Allocation
Ensure that your operating costs are competitive when compared to other best providers.
Practice 13: Internal Control
Pre-empt losses through the disciplined use of checks and balances. Serve as a standard-bearer for impeccable corporate ethics.
Practice 14: Business Continuity
Guarantee life safety in the workplace. Prepare for uninterrupted operations in the event of an emergency.