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One Stop LeaderShop

P.O. Box 125
Chester Springs, PA 19425

E-Books – Manager Training Program

The One Stop LeaderShop Manager Training Program gives step-by-step instruction in each of 14 Practice areas. These are the skills you need to succeed.  Also available in Paperback.

 

Strategic-Planning-practice-1-One-Stop-LeaderShopPractice 1: Strategic Planning

Engage your business partners in a forward-thinking study of markets, customer preferences, and industry trends. Build capabilities in your operating units that are fully aligned with your company’s top priorities.

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Service-Quality- Practice-2-One-Stop-LeaderShopPractice 2: Service Quality

Create a service model where the needs of your customers come first. Establish inviolable standards for customer-facing behavior. Make sure that service opportunities are identified and quickly addressed.

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Sourcing-and-recruitment-practice-3-One-Stop-LeaderShopPractice 3: Sourcing & Recruitment

Concentrate your effort on the ideal candidate. Add competence with every hire. Welcome your new employees and help them succeed!

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Skills-and-Training-practice-4-One-Stop-LeaderShopPractice 4: Skills & Training

Maintain a skill base that keeps your workforce contemporary and able to compete.

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Performance-Management-Practice-5-One-Stop-LeaderShopPractice 5: Performance Management

Maximize the power of your workforce. Set individual and team goals that will advance your company’s business strategies. Tie rewards to goal achievement.

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Employee-Satisfaction-practice-6-One-Stop-LeaderShopPractice 6: Employee Satisfaction

Collaborate with employees to make your company a great place to work.

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Meaningful-Metrics-practice-7-One-Stop-LeaderShopPractice 7: Meaningful Metrics

Manage the metrics that matter in your relentless pursuit of customer loyalty, employee satisfaction, and stakeholder value.

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Continuous-Improvement-practice-8-One-Stop-LeaderShopPractice 8: Continuous Improvement

Optimize people, technology, and information resources. Routinely deliver new value to the company.

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Project-Delivery-practice-9-One-Stop-LeaderShopPractice 9: Project Delivery

Prioritize your project pipeline and continually test it for strategic fit. Establish a track record for on-time, on-budget project delivery. Minimize risk. Sustain results.

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Budgeting-and-Forecasting-practice-10-One-Stop-LeaderShopPractice 10: Budgeting & Forecasting

Show that your operating unit can generate a positive impact on the bottom line.

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Equitable-cost-allocation-practice-11-One-Stop-LeaderShopPractice 11: Equitable Cost Allocation

Ensure that your operating costs are competitive when compared to other best providers.

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Vendor-Management-practice-12-One-Stop-LeaderShopPractice 12: Vendor Management

Track the contribution made by your suppliers.

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Internal-Control-practice-13-One-Stop-LeaderShopPractice 13: Internal Control

Pre-empt losses through the disciplined use of checks and balances. Serve as a standard-bearer for impeccable corporate ethics.

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Business-Continuity-practice-14-One-Stop-LeaderShopPractice 14: Business Continuity

Guarantee life safety in the workplace. Prepare for uninterrupted operations in the event of an emergency.

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LeaderShop CD ROMOne Stop LeaderShop Workbook & CD-ROM

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