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| Leadership Principles |
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| Leadership Practices |
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Ethics
Leaders model the highest moral standards in their behavior, upholding rigorous definitions of right and wrong. A leader earns a reputation for honesty, integrity, and fair dealing. He/she is guided by conscience and avoids even the appearance of impropriety.
Vision
Leaders determine corporate priorities and they inspire the enrollment of others. Leaders integrate the company’s vision into their daily activities, continually reaffirming and renewing it. They anticipate change and respond enthusiastically.
Communication
Leaders inform, influence, teach, and persuade. They create an environment that encourages the open and honest exchange of information, ideas, and beliefs.
Valuing People
Leaders treat others with respect and dignity. They value diversity in people, experiences, and perspectives. Leaders advocate for their employees and win their trust.
Judgment / Resourcefulness
Leaders render solutions and remove barriers. They have a track record of outcomes that benefit the company.
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Business Partnership
Strategic Planning– Engage your business partners in a forward-thinking study of markets, customer preferences, and industry trends. Build capabilities in your operating units that are fully aligned with your company’s top priorities.
Service Quality - Create a service model where the needs of your customers come first. Establish inviolable standards for customer-facing behavior. Make sure that service opportunities are identified and quickly addressed. |
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Workforce Development
Sourcing & Recruitment – Concentrate your effort on the ideal candidate. Add competence with every hire. Welcome your new employees and help them succeed!
Skills & Training – Maintain a skill base that keeps your workforce contemporary and able to compete.
Performance Management – Maximize the power of your workforce. Set individual and team goals that will advance your company’s business strategies. Tie rewards to goal achievement.
Employee Satisfaction – Collaborate with employees to make your company a great place to work. |
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Processing Effectiveness
Meaningful Metrics – Manage the metrics that matter in your relentless pursuit of customer loyalty, employee satisfaction, and stakeholder value.
Continuous Improvement - Optimize people, technology, and information resources. Routinely deliver new value to the company. |
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Project Delivery
| Project Delivery – Prioritize your project pipeline and continually test it for strategic fit. Establish a track record for on-time, on-budget project delivery. Minimize risk. Sustain results. |
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Cost Management
Budgeting & Forecasting – Show that your operating unit can generate a positive impact on the bottom line.
Equitable Cost Allocation – Ensure that your operating costs are competitive when compared to other best providers.
Vendor Management – Track the contribution made by your suppliers. |
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Risk Management
Internal Control – Pre-empt losses through the disciplined use of checks and balances. Serve as a standard-bearer for impeccable corporate ethics.
Business Continuity – Guarantee life safety in the workplace. Prepare for uninterrupted operations in the event of an emergency. |
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